Legal

Privacy Policy

Your trust matters to us. Here's how we collect, use, and protect your information on Canter.

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Last updated: September 16, 2026

1. Introduction

This Privacy Policy explains how Canter ("Canter", "we", "us", or "our"), based in Dubai, United Arab Emirates, collects, uses, discloses, and protects personal information when you use the Canter mobile app, website, and related services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

  • Account details such as your name, email address, phone number, and password.
  • Profile information, including horse profiles, health records you choose to upload, and business details for vendors.
  • Payment information when you make a booking or marketplace purchase (processed securely by our payment provider).
  • Messages, reviews, and support requests you submit through the Platform.

Information collected automatically

  • Device information such as device model, operating system, and app version.
  • Usage data, including pages viewed, features used, and booking history.
  • Approximate location, used to show nearby stables, vets, and vendors (with your permission).

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and provide the core features of the Platform.
  • Process bookings, orders, and payments between you and Vendors.
  • Send booking confirmations, order updates, and important service notices.
  • Improve, personalize, and secure the Platform.
  • Respond to support requests and communicate with you about your account.
  • Comply with legal obligations and enforce our Terms & Conditions.

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

RecipientPurpose
Vendors (stables, vets, trainers, sellers)To fulfil a booking, appointment, or marketplace order you initiate
Payment processorsTo securely process transactions on the Platform
Service providersHosting, analytics, and customer support tools that help us run the Platform
Legal & regulatory bodiesWhere required by law, court order, or to protect our rights and users

5. Cookies & Tracking

Our website and app use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Platform is used. You can control cookies through your browser or device settings, though disabling them may limit certain features.

6. Data Security

We use industry-standard SSL encryption and access controls to protect your information. Payment details are handled by PCI-compliant payment processors, and we do not store full card numbers on our servers. No system is completely secure, and we encourage you to use a strong, unique password for your account.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Platform's services. We may retain certain records for a longer period where required for legal, tax, or regulatory purposes, or to resolve disputes.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or update your personal information from within the app.
  • Request a copy of the personal information we hold about you.
  • Object to or restrict certain uses of your information.
  • Withdraw consent for location or marketing communications at any time.

To exercise any of these rights, contact us using the details in Section 13.

9. Deleting Your Account

You can request deletion of your Canter account and associated personal data at any time. Visit our Delete Account page for instructions on how to do this from within the app or by contacting our support team.

10. Children's Privacy

Canter is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a minor, we will take steps to delete it.

11. International Transfers

Canter is based in the United Arab Emirates. If you access the Platform from outside the UAE, your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate, subject to appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes through the app or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: